Forward5 connects independent service providers with leading national brands, offering the opportunity to run your own home-based customer service business — from anywhere in the USA.

This role involves handling inbound customer interactions via phone, email, and chat, on a schedule you choose. You'll select the intervals that work for you and commit to fully servicing them once scheduled.

What you'll do:

Manage inbound customer inquiries via phone, email, and chat
Resolve customer concerns efficiently while maintaining professionalism
Maintain a calm, patient, solution-oriented approach; escalate complex issues when appropriate
Follow all client protocols and compliance guidelines
Accurately document customer interactions

What you'll need:

A dedicated, quiet home workspace
A computer meeting technical specifications (details provided during registration)
A hardwired Ethernet connection and reliable high-speed internet
Comfort working independently, with strong self-direction and minimal day-to-day oversight
Willingness to complete required certification and any applicable background checks

This is a flexible opportunity — you set your own schedule and choose your own hours. Compensation varies by client program and is detailed during registration.